These terms govern the use of the online store organicvriksh.com, operated by Organic Vriksh SRL, headquartered at Calea Padiș 84, Romania.

By accessing the site and placing an order, you expressly accept the terms described below. The service consists of the sale of organic fertilizers, soil substrates, and ecological solutions for the protection of decorative houseplants, intended exclusively for urban gardening and indoor plant care.

The user has the right to purchase products available on the site, to benefit from the published information and advice, and to contact our team for questions related to product use.

User obligations include:

• Providing accurate and complete data during registration and when placing orders.
• Following the product usage instructions as presented on the product pages.
• Not using the products for medical, therapeutic, or industrial agricultural purposes, as they are designed exclusively for urban gardening and decorative houseplants.
• Promptly informing the site administrator in case of technical or delivery issues.

Organic Vriksh SRL assumes responsibility for the quality of delivered products, according to the descriptions and specifications published on the site. In case of non-conformities, the user may request product replacement or a refund within 14 days of receipt.

The user is responsible for how they apply the products and for following the usage recommendations. Organic Vriksh SRL assumes no liability for damages caused by improper use of the products, including damage to plants due to incorrect dosing or failure to follow instructions.

Under no circumstances shall the total liability of Organic Vriksh SRL exceed the value of the respective order.

Organic Vriksh SRL cannot be held liable for:

• Indirect, incidental, or consequential damages, including loss of plants or crops, even if informed of the possibility of such damages.
• Delays or failure to fulfill obligations caused by force majeure (fires, floods, strikes, legal restrictions, pandemics, etc.).
• User-generated content in review or comment sections, which does not necessarily reflect the opinion of the site administrator.

The products sold are not intended for human or animal consumption and have no medical or therapeutic properties. Any use outside the stated purpose is at the user's own risk.

Organic Vriksh SRL reserves the right to modify these terms of use at any time by publishing an updated version on the site. Changes take effect on the date of publication, and continued use of the site after this date constitutes acceptance of the new terms.

Users will be notified by email at least 30 days before significant changes take effect, with the option to cancel their account during this period.

Organic Vriksh SRL may suspend or terminate a user's access to the service, without prior notice, in the event of a serious breach of the terms of use, including:

• Providing false or fraudulent information.
• Using the site for illegal activities or activities that violate the rights of third parties.
• Attempting to compromise the security of the site or other users' data.

In case of termination, the user will no longer have access to their account, and orders in progress will be canceled, unless they have already been delivered.

For questions regarding these terms of use, please contact us at info@organicvriksh.com or by mail at Calea Padiș 84, Romania.

All legal notifications will be sent in writing to the address mentioned above and will be deemed received within 5 business days of dispatch.